A Message from Our President - September 2021

What Now?

I recently had the opportunity to participate in a Virtual Briefing with Modern Healthcare. Set to air on October 21st, the briefing included a panel discussion of healthcare leaders and physicians all tasked with answering the same question around telemedicine: “What now?”

That’s an important question and one I was happy to answer.

We’ve learned a great deal over the last 18 months, both in how to optimize our telemedicine programs to address the surge in patient volume, but also about what our clients need and want in terms of how their telemedicine program operates. One of the biggest lessons we learned throughout this time is the importance of building strong relationships with our hospital partners.

At the start of the pandemic, we quickly realized that clear and constant communication was critical to support our partners during these unprecedented times. All our internal teams, from client operations to project management, sales and recruitment, to the credentialing team worked around the clock to ensure our hospital partners had everything they needed in order to be successful and address the surge in patient volumes.

This communication strengthened the relationship we had with our hospital partners, and in many ways, is the answer to “What Now?” for telemedicine.

There are plenty of companies on the market today that offer telemedicine services but choosing one that’s right for your hospital isn’t as easy as picking one off the shelf. Building a strong relationship with your telemedicine partner ensures that the needs of your patients, providers, and organization are all met.

We know that telemedicine is here to stay, but success relies on focusing on the relationship aspect first and foremost if you’re going to have a successful program moving forward. I discuss this and more in the Virtual Briefing.

I hope you’ll tune in to the panel discussion and get as much out of it as I did.