Leadership

Jack Williams serves as President of VirtualMed Staff. He provides senior leadership for the company, including strategic and operational efforts that support the company's market-leading telemedicine services. During his tenure, VirtualMed Staff has grown to provide telehealth services in 31 states and supports hundreds of acute-care hospitals with Telepsychiatry and Teleneurology solutions. Prior to becoming President of VirtualMed Staff in January 2015, Jack served from 2011 through 2014 as the President of Jackson Healthcare's health IT services business line that supported health systems across the country. Jack holds more than 22 years of senior leadership experience helping launch and lead emerging businesses, having also served as President and COO for companies with solutions for healthcare, technology, and real estate earlier in his career.

As the Vice President of Accounting for VirtualMed Staff, Scott Fuller is responsible for the financial leadership of the company, including day to day accounting, financial reporting and analysis, budgeting, to strategic planning. Since joining VirtualMed in 2016, Scott has enjoyed the ability to interact with every department in VirtualMed Staff and help each team understand their impact on the overall financial health of the organization. Scott was born and raised on Scranton, PA, which naturally makes him a fan of anything related to the Office. In his spare time, Scott enjoys playing piano at his local church and visiting national parks with his wife and son.

As the Chief Technology Officer, Les Stranderfer is at the center of ensuring VirtualMed Staff’s strategic and operational objectives align with the healthcare industry’s current and future state needs. With 15 years of experience with Jackson Healthcare, 9 spent with VirtualMed Staff, Les is motivated by the opportunity to help patients’ in need of quality healthcare and medical assistance via telemedicine. Les grew up and resides in the great state of Texas, where he lives with his wife and best friend of over two decades. Together they raised two wonderful teenage boys who have quickly become both taller and wiser than Les could have ever imagined. Prior to joining VirtualMed Staff, Les proudly served as an active duty Marine.

Shannon Coughanour is the Vice President of Operations and Continuous Improvement and oversees both VirtualMed Staff’s project management office and marketing efforts. Shannon first joined Jackson Healthcare in 2014, where she served as a consulting program manager for client hospitals, with a focus on implementing clinical, technology, and education initiatives. After joining VirtualMed Staff in 2018, Shannon focused her efforts on building a project management office that efficiently delivers quality infrastructure projects and telemedicine programs. Shannon’s marketing leadership aims to guide VirtualMed forward as an influencer and thought leader in telemedicine.

Shannon’s biggest motivations in life are advocating for those in need and motivating others to achieve their full protentional. With 20 years of leadership experience, Shannon has mentored individuals, teams, and even led community advocacy as a co-founder of #BeKind, a community-driven effort to encourage bold kindness in schools, neighborhoods, and businesses. A Pennsylvania native, Shannon is an avid Steelers fan currently residing in Woodstock, GA with her husband of 25 years, two teenage sons, and two scrappy dogs.

Zach Richardson is the Vice President Sales and Recruiting, as well as a founding member of VirtualMed Staff. With nearly 15 years of experience with Jackson Healthcare, 9 of which spent in VirtualMed Staff, Zach has been instrumental in the growth of the organization. Zach firmly believes telemedicine is the future of healthcare and focuses much of his sales efforts towards creating a positive ripple effect in the lives of patients and their families by connecting with them accessible healthcare. At home, Zach enjoys hosting backyard barbeques, where his wife and two children can cheer on his alma matter, the Alabama Tide, and share in the sheer disappointment that is Atlanta sports. In addition to leading the sales team at VirtualMed Staff, Zach is also a leader on the field, where he coaches his son and daughter’s soccer, lacrosse, baseball, basketball, and softball teams.

As the Vice President of Clinical Operations, Jon White’s decade of telemedicine experience and talent for discovering more efficient ways to deliver telemedicine services is an invaluable asset to both VirtualMed Staff and our clients. Prior to VirtualMed Staff, Jon experienced firsthand the positive impact of telemedicine on patients’ lives by developing the telepsychiatry program for one of the largest health systems in the United States. Jon oversees a talented clinical services team dedicated to excellence, quality patient care, and physician satisfaction. Jon grew up in the center of Texas in Ballinger, and went on to receive a master’s degree in Counseling from Liberty University. In his spare time, Jon can be found pen tuning, riding his motorcycle in the north Georgia mountains, and spending quiet afternoons working in the yard with his wife of 30 years. Together they share one daughter, a white toy poodle, and three spooky black cats.

As the Associate Vice President of Sales, Kevin Noone is responsible for implementing and executing sales strategies across the United States. Kevin has worked with Jackson Healthcare family of companies for nearly a decade and joined the VirtualMed team 3 years ago. In his tenure, Kevin has excelled at connecting with clients and building lasting relationships that positively impact their abilities to provide exceptional patient care to their communities. In 2020, Kevin was awarded the Producer of the Year Award for his ability to take ownership and deliver impactful sales results in a difficult and challenging year. Kevin is proud to have joined Jackson Healthcare on two mission trips to provide care to communities in need, visiting Honduras and West Virginia. Kevin resides in Buford, GA with his wife and newborn daughter.

As the Director of Recruitment, Donna Frazier oversees all recruitment initiatives and the physician management for VirtualMed Staff’s teleneurology programs. Prior to joining the organization in 2018, Donna was the youngest VP of a staffing company and instrumental in increasing revenues from $400k to $43 million in less than 4 years. Donna finds the most rewarding aspect of her role is the positive impact her work has on patients across the country and helping to reshape the healthcare landscape. In her spare time, Donna is a brown belt in Taekwondo and a former member of a punk rock band.

Jason Miller is the Director of Technology Services at VirtualMed Staff and is responsible for facilitating the integration of technology into delivering quality patient care. Since joining the team in 2018, Jason has worked to continuously enhance the capabilities for administering telemedicine services for our clients. One of Jason’s biggest motivations is his belief that telemedicine offers an opportunity to deliver quality care whenever and wherever necessary to patients in need. In 2016, Jason had a life-altering experience that continues to drive his faith and involvement within the church and leading college-age ministries. Jason has been married to his wife and best friend for 24 years and counting, and together they have 3 adult children. In 2020, Jason became a proud grandfather to his newborn grandson, and looks forward to spending quality time with the newest member of his growing family.

As the Sr. Project Manager, Katie Cash is responsible for planning, overseeing, and leading projects from ideation to completion. Since joining the organization in 2017, Katie has been integral in building telemedicine programs that bring access to quality healthcare in communities across the country. Katie received her bachelor’s degree in biology from Reinhardt University, where she also was a two-sport collegiate athlete. Katie enjoys traveling the world and once attended a live viewing of the Price is Right. In her spare time, Katie enjoys spending quality time with her rescue boxer-pit mix, Oliver Elton Cash.

Dominique Roberson is the Director of Credentialing at VirtualMed Staff. Since joining the company in 2014, Dominique has been instrumental in overseeing, developing, and implementing policies and protocols related to internal physician screening processes, licensures, malpractice insurance coverage, and payer enrollment. Additionally, Dominique’s commitment to organizational and industry standards ensures VirtualMed Staff maintains its Joint Commission accreditation. Dominique was born and raised in France, and later went to graduate school at UNC in Charlotte, NC, before relocating to Alpharetta, GA with her husband of over 20 years. Dominique is a current member of the NAMSS Diversity, Equity, and Inclusion task force, as well as an Enrolled Agent (EA) who can represent taxpayers before the IRS. Dominique and her husband have raised two children, one of which is receiving a master’s degree in Public Health and conducting contact tracing during the COVID-19 pandemic.