What equipment is required for connection to the telemedicine platform?

All that is needed for connection to our network is a Windows PC with Internet access, a webcam and a microphone.

  • We recommend a Logitech HD Pro Webcam C920 for the video and a Jabra 7410 USB Speakerphone for the audio.
  • We can test any webcam and/or microphone you may have to see if they would be appropriate for our solution.

Is there a start-up cost?

There is no start-up cost associated with using the platform unless you need to purchase a webcam and microphone. On average both can be purchased for less than a total of $200.


Is there a fee to use the platform?

There is no fee to use our platform if you are using one of our physicians for telemedicine services.


Is your platform secure?

Yes, all communications are sent using 128-bit AES encryption, and all parties are required to authenticate their identity before access is granted.


Is your platform HIPAA-compliant?

We take appropriate measures to comply with the HIPAA privacy and security rules.


Do I need to make any adjustments to my internal network/firewall?

In most cases, there is nothing additional that is required to use the services. In more secure environments where outbound traffic is controlled, adjustments to the firewall access rules will be required. Our support staff can assist you with changing these settings.


Do you offer support?

Yes, we offer 24-hour support, seven days a week.


Is my existing camera and microphone compatible with your telemedicine platform?

Almost any third-party webcam or PC-based video conferencing equipment will work. We can test any webcam and/or microphone you may have to see if they would be appropriate for our solution.


Are Mac operating systems supported?

Yes, our solution supports Mac OS X 10.6 (Snow Leopard) through OSX 10.9 (Mavericks).

Get Virtual Medical Services for...